Support |
| Frequently Asked Questions: | See below. |
| Version History: | The changes in all versions are listed here. |
| Known Issues: | All known issues are listed here. |
| Mailinglist: | You can subscribe to the mailinglist to be informed about updates. |
| Email Support: | The best way to contact Support is via the support link in the Studio menu's Contact window. It'll let you send an email message using your default email program. A report will be attached to your email message which helps us helping you. 
Contact window with Support link
The Copy button copies the report to the Windows clipboard. You can use this to paste the report in a webmail program, or to paste it in Notepad and move it to your internet computer. If you can't use the support link you can mail to support@multitrackstudio.com. If you've found a bug in MultitrackStudio please report it, so we can fix it! If you have any suggestions or wishes regarding MultitrackStudio please let us know! |
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| How do I create a master file? | You can use the Wizard's 'Mix to single file' option to record the song to a single .wav file. |
| How can I burn my song to CDR? | You have to record it to a single .wav file first (see previous question). This file can be used by your CDR-software. |
| Why can't I load a master file in my CD writer program? | Make sure the file is a stereo WAV file. Make sure the file is not opened by MultitrackStudio (close the Song, or close MultitrackStudio). If you're using the Pro Plus edition then also make sure it's a 16 bit file (CDs are always 16 bit). |
| All other tracks are on the track I recorded. What's wrong? | Your soundcard's analog mixer is sending its own output to the audio input so it gets recorded. Go to the Audio Input Control (Recording menu), and then make sure all inputs are turned off (except the one you're using). The offending one may be called "What U Hear". |
| Where do I install VST plugins? | In the Preferences window (Studio menu) you can specify the folder that contains your VST plugins. By default the C:\Program Files\MtStudio\VSTplugins folder is used. You can install any VST plugin in this folder. |
| How does the Tempo Editor work? | You can drag the selected part (the red line) up or down. To select a part use the mouse or the selectall button. |
| How do I alter audio recording level? | Altering the recording level can be done using the Windows Record Control. Clicking the Recording menu's Audio Input Control option will bring it up. |
| I can't hear the audio track I'm recording. | Set up your soundcard's internal mixer so it routes the input you're recording to the output. If you're using the WinSound driverset you can access this mixer using the Studio menu's Audio Output Control option. Turn up the Mic or Line input (the one you're using) so you can hear it. Note that more faders can be made visible using the Options menu's Properties window. |
| My audio tracks are out of sync. What can I do? | - If your soundcard comes with an ASIO driver, in the Studio menu's Devices window select AsioSnd instead of WinSound.
- Check the 'Apply EMU10k1 44.1 kHz Audio Sync Correction' setting.
Soundcards of the Soundblaster Live! type (including 128, 512, 1024 and Ensoniq AudioPCI) use slightly different samplerates for playback and recording when using a samplerate of 44.1 kHz. MultitrackStudio compensates for this effect if the 'Apply EMU10k1 44.1 kHz Audio Sync Correction' box is checked in the Winsound settings window. Make sure this box is checked if you have one the aforementioned soundcards, or unchecked if you don't. - Make sure your harddisk uses DMA (Direct Memory Access).
- Make sure Windows 'Auto Insert Notification' is turned off. This is typically not an issue with Windows XP.
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| My songs play back too fast. What can I do? | - If your soundcard's control panel has a samplerate setting, make sure its value is identical to the one used in the MultitrackStudio Song menu's Settings window.
- In the Windows Control Panel, set Sound Scheme to "No Sounds".
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| How can I access SoundBlaster Live! / Audigy soundfont banks? | These soundcards use a non-standard way to number the banks. You have to multiply the bank number by 128 to get it to work (ie. '1280:3' means bank 10, program 3). |
| Why doesn't the editor remove the "space" occupied by the sound when I delete a part? | The Insert button (at the top of the window) toggles between "insert" and "overwrite" mode (this works just like it does in a text editor). If you want the occupied "space" to be removed you should click the Insert button first (so it turns yellow). |
| Is there a patchmap file for my synth/keyboard? | Patchmap files contain the names of all the patches available on your synth. These names appear in the MIDI Port's user interface (to replace the default GM ones).
Currently these files are available in addition to the ones that come with the program:- Korg X5D Bank A
- Kurzweil K1000
- Roland JV1010 Patch
- Roland JV1010 Performance
- Roland JV1010 Rhythm
- Roland SC8820
- Yamaha DGX500
All files are packaged in one zip file: patchmaps.zip. You can download this file, open it, and copy the file you need to the C:\Program Files\MtStudio\Patchmaps folder. Then start MultitrackStudio, click the Studio menu's MIDI Output Control option and select the new patchmap.Here's a pdf file describing the patchmap file format, so you can write your own: patchmaps.pdf. Please contact us if you need help with this. |
| Can I use MultitrackStudio to reduce noise? | The program doesn't have a noise reduction effect, but you can build one using a Band effect combined with a Dynamics effect. Even better, you can download a preset here:Download this link (rightclick the link and choose "Save As", do not save it as a Text Document), and save it in the C:\Program Files\MtStudio\Presets folder. Now start MultitrackStudio. The Shelf's Effect Presets section will now contain the Noise Reduction effect. You can drag this effect to an Effect Slot.
The most important control is the Treshold knob in the Dynamic effect's Expander section. Set it up so the noise gets softer, but the signal isn't degraded too much. Other controls that can be used are the other two knobs in Expander section, the Attack and Release knobs, and the Band Effect's crossover point.
Note: this doesn't work with the Lite edition because it relies on the Dynamics effect. |
